Notice of Account Tampering
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WINDOWS: The support links to a virtual agent to assist you. If you would like to call a support agent type 'phone support' in the virtual agent window. Plug one end of a network cable into your modem. Plug the other end of the network cable into the back of your Xbox One console. Turn off the Xbox One console by holding the power button for 5 seconds. Unplug the power cord from the back of the modem. Join the world's premier gaming community. Xbox Live unites gamers across Xbox One and Windows 10, so you can play with friends and connect with a massive community of players.
If you have been directed to this webpage, you received a message indicating that your account is currently modified in violation of the Microsoft Services Agreement and Microsoft's Code of Conduct Explained for Xbox Live Customers. This means that your account's profile has been tampered with and has modifications that can only be obtained through the use of unauthorized software. Account tampering includes, but isn't limited to the unauthorized modification of:
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- Avatar colors
- Xbox Live tenure
- Saved game data
- Gamerscore or achievements
- Certain in-game items, perks, bonuses or experience level
Though this activity can warrant an immediate permanent suspension from Xbox Live, in the interest of compassion XBLPET is offering a one-time opportunity to correct the modifications.
These changes must be made within 30 days of the date of the message that you received. If the modifications persist after that time, the account will be permanently suspended.
How do I correct my account's modifications?
To prevent enforcement action, you must reverse all account modifications. If you modified your account's avatar, you may revert to a default avatar. To change your avatar on Xbox.com:
- Sign in to Xbox.com with the affected account.
- Select Profile.
- Select Customize profile.
- Select Customize avatar.
- Select Choose new avatar.
- Pick the desired avatar, and select Save.
If you enabled other account or profile modifications, open the software you used to make the changes and reverse or remove any unauthorized modifications. After removing the modifications, immediately discontinue use of the software.
Why does the Xbox Live Policy & Enforcement Team care?
Unauthorized account modification occurs through the use of unsafe and unpermitted software and the uploading of tampered data to the Xbox Live service. We are dedicated to preserving the security and integrity of the Xbox Live service, and cannot allow illegitimate modifications on Xbox Live. Even if the specific modifications don't appear offensive or malicious, the use of unauthorized software to modify an account's profile features threatens the Xbox Live service.
Unauthorized profile manipulation can also pose a risk to other players and can lead to more malicious forms of account tampering, such as cheating. Top external hard drives. In order to preserve the quality of Xbox Live for everyone, we cannot permit any unauthorized modifications.
What happens if I don't correct the account's modifications?
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If the modifications are not corrected or removed, the account will receive a permanent suspension from the Xbox Live service. Upon receiving a permanent suspension, you forfeit all content licenses, gold membership time, and Microsoft account balances associated with the suspended account.
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Xbox is not obligated to provide a warning prior to issuing enforcement action. Further attempts to engage in account tampering or otherwise violate the Microsoft Services Agreement will result in an immediate suspension.
